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Admin Help Center

What can we help you with today?

Product Updates

Default User Notifications

October 03, 2024

New Fundraiser Dashboard

August 12, 2024

Allow donors to a team to split their donation amongst personal pages within the team

July 10, 2024

Account & Banking

Setting Up Multi-Factor Authentication (2FA)

Multi-Factor Authentication (commonly referred to as Two-Factor Authentication or 2FA) is the best way to secure your CrowdChange account against security br...

How to Reset Your Password

This process must be performed by the user themselves, using the steps below: Go to your CrowdChange site. Click Login on the top-right corner of the site. W...

How to Issue Full and Partial Refunds

Need to refund a transaction? CrowdChange now provides the ability for Admins to issue Partial Refunds in addition to standard, full refunds. For example, yo...

CrowdChange Tutorials

Welcome to CrowdChange!
How To Start a Fundraiser
Customizing your fundraiser UI & design
How to Close or Reopen a Fundraiser
How to Archive a Fundraiser
How to Change the Date and Time of your Fundraiser
How to Change Cover Photo
How to Change Your Fundraising Goal
How to Adjust Default Donation Amounts & Settings
How to Create a Personal Fundraising Page & Share It
How to Manage Personal Pages & Teams
How to Link Registrations to Personal & Team Pages
How to Share your Personal Fundraising Page
How to Create a Team & Invite Members
How to Close, Archive, or Delete a P2P Page
How to Assign a Team Manager / Co-Captain
How to Change a Team Captain
How to Hide Team Captains
How to Cap Number of Teams and Number of Personal Pages Within a Team
How to Change a Fundraiser Host/Owner
How to Hide a Fundraiser (Limit Visibility)
How Ticketing Works
How Merchandise Works
How Registration Works
How Sponsorship Works (Sponsorship Packages)
How to Set Up Promo Codes
How to Duplicate a Fundraiser
How to Use Custom Questions
How to Create an eCards Store
How to Use Tribute Cards
How to Create Custom Fundraiser Links
How to Create Custom URLs for Team & Personal Pages (Sub-sites only)
How to Access the Donations Report (Fundraiser Level)
How to Access the Tickets Report (Fundraiser Level)
How to Access the Registrations Report (Fundraiser Level) - Multi-registration fundraisers only
How to Use the Access Manager - Give others Admin Access for an Event (Fundraiser Level)
How to Use the Site-Level Access Manager
How Email Templates Work
How to Use the Mailing List
Mailing List - Contact & Recipient Limits
Mailing List - Admin Approval for large campaigns
Fundraiser Approval (Admins)
How to Enter Offline Donations
How to Access the Activity Log
How to Access the Fundraisers Report
How to Access the Payouts Report
How to Access the Admin Donations Report
How to Access the Admin Summary Report
How to Access the Registration Report
How to Access the Personal Pages Report
How to Access the Teams Report
How to Edit Email Notifications
CrowdChange Notifications
Recurring Donations
Recurring Donations Report - How to Manage Recurring Donations on CrowdChange
Tax Receipts & Eligibility
Admin > General Settings
Admin > Layout Settings
How to Set Up 'In Support Of' Options
How the Organizations Feature Works
How Donation Matching Works
How Pledging Works
Image Size Guidelines
CrowdChange Image Editor
Analytics Connectors
How to Pin Featured Fundraisers
Leaderboard & Page Navigation
Data included in Donations Lists and Amount Raised Bars
How to Reset Your Password
How to Cap User Transaction Fees
Setting Up Multi-Factor Authentication (2FA)
Stripe Banking Overview
Paysafe Banking Overview
Failed Transaction
Salesforce Integration with CrowdChange
Integrating CrowdChange with Raiser's Edge and Raiser's Edge NXT
DonorPerfect Integration with CrowdChange
How to Add Custom Fields to the Start a Fundraiser Process
Custom Questions for Teams & Personal Pages
Minimum Fundraising Commitment tied to Registration
How to Set Up Custom Fees
Personal Page Privacy Feature
Parent - Child / Sub-Site Relationship
Fundraiser & Blueprint Custom Tags
Set a custom meta description for fundraiser social sharing
Changing the 'Show my name as' options
Badges and Milestones
Participant Center
Site Admin Level Options for P2P Pages
Super Teams
Activity Tracker
Event Blueprints
Site Communication
How to Issue Full and Partial Refunds
Recommended Web Browsers & Versions
Fundraiser link displays 'Page not Found' Error message
Double the Donation Integration
How to Use Embedded Donation Forms
What's New Section
Donor Advised Funds - DAFpay by Chariot Integration
One-time Giving Upsell Feature
Product Updates
Access Codes for Purchase Options (Pre-Sale or Private Tickets, Merchandise, Registration, and Sponsorship)
Per-transaction Limits for Purchase Options
Link by Stripe in CrowdChange Checkout
How to Access and Use the Tax Receipts Report
How to Upload a List of Teams or Personal Pages Using a CSV File
How to Mass Upload Offline Donations Using a CSV File
Release Notes
Leaderboard Block - How to show a list of donations, team fundraising pages and personal fundraising pages on your fundraiser
How to Assign Tickets to Different Attendees During Checkout
Sign in with Apple - Why does a user’s email appear as xxxx@privaterelay.appleid.com?
Design your Fundraiser - How to adjust the front-end user interface of your campaign on CrowdChange
Cover Image Block - How to update the banner image on your fundraiser
Sharing Block - Social media, QR Codes, Email, SMS, and more
Donation Progress Block - how to track amount raised and goals on your fundraiser
Gallery Block - How to add an image gallery to the body of your fundraising page
Fundraiser Moderation: Approval & Smart Fundraiser Protection (Admins)
Email Center - How to send emails from CrowdChange
Auctions - How to host an Auction on CrowdChange
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