This section applies only to sites with our Multi-Registration flow enabled.
Issuing Refunds
During the regular Refund process, you can also refund (multi-)registration transactions, including self-donations, made during the registration process. In order to do so, follow these steps:
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Go to the Admin Donations Report (Profile > Admin > Reports > Donations Report), and select the correct transaction.
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Click the Refund button in the bottom right of the menu that appears.
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Select the specific items you want to refund, check amounts and enter a reason for the refund.
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Your chosen items will be refunded. This may affect items created or used during the initial transaction (teams, pages, tickets, etc).
Regarding P2P Pages created from Registration:
When you refund a Registration (even a free one), it will delete the fundraising page made during the registration process. This will not refund the donation, made during multi-registration.
If you want to refund the donation made during the multi-registration process, you must select the correct entry under the “Self Donations” block.
Refunding only the donation, made during multi-registration, will not delete the attached fundraising page and will not refund the registration ticket price.
So, in order to fully refund everything a person paid for a single registration during the multi-registration process, you must refund both the “Registration” and “Self Donations“ blocks.